Shipping, Returns and Privacy Policy
Returns Policy
You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Coronavirus Test Kits Shipping
Shipped in a Styrofoam box with dry ice to maintain temperature (-15 ~ -20 degree). As such, a special shipping cost will be calculated depending on the size of order.
PRIVACY POLICY
This privacy policy sets out how MED GEAR USA uses and
protects any information that you provide MED GEAR USA. MED GEAR USA is devoted to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when accessing your account information, you can be assured that such information will only be used in accordance
with this privacy statement. MED GEAR USA has a firm policy of protecting the confidentiality and security of information that we collect from our Investors. We do not share your non‐public personal information with unaffiliated third parties. Information is only shared with your consent except for the specific purposes below, in accordance with all applicable laws. Please read this policy carefully. It gives you important information about how we handle your
personal information. MED GEAR USA reserves the right to change this policy at any time.
USE OF INFORMATION
We limit the collection and use of non‐public personal information to the minimum we believe is necessary to deliver superior service to you. Services can include advising you about our investments, services and other opportunities, maintaining your account with us, providing you with your K‐1 tax documents so that you can properly file your returns, processing distribution and contribution transactions and administering our business.
WHAT WE COLLECT
We obtain most non‐public personal information directly from you or your agents whether in person, by telephone or electronically.
We may obtain the following information:
•First name, last name and job title
•Contact information including home address, email address, business address, home telephone numbers and business telephone numbers
•Employee Identification Numbers
•Banking information such as wiring information
• Accounts with us and transactions and interactions by us, with us or through us
DISCLOSURE
We do not disclose any kind of non‐public personal information about our customers to anyone, except when we believe it necessary for the conduct of our business, or where disclosure is required by law. Except in those specific, limited situations, without your consent, we will not make any disclosures of non‐public personal information to other companies who may want to sell their products or services to you.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with better service, and in particular for the following reasons:
•Internal record keeping
• We send email about new products or other information which we think may be valuable using the email address which you have provided
• From time to time, we may also use your information to contact you for general account information. We may contact you by email, phone, fax or mail
• We may use the information to customize our website to provide better service to you
• We are required by law to provide certain information to the Internal Revenue Service and state and local taxing authorities
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Controlling your personal information We will not sell, distribute or lease your personal information to third parties unless we ave your permission or are required by law to do so.